Effective Date: September 25, 2026
Gold Exponential sells physical precious metals whose prices fluctuate continuously. Because each order is priced according to the precious-metals market, the following policy applies to all purchases.
Once Gold Exponential confirms your order and locks the purchase price, the transaction is binding and may not be canceled, returned, or refunded because of:
All precious-metal bullion sales are therefore final, except for the specific circumstances described below.
An order may be canceled without penalty before its price has been confirmed or locked by Gold Exponential. To request cancellation, contact us immediately at info@goldexponential.com or +1 980-238-1888.
A cancellation request is not effective until Gold Exponential confirms it in writing.
Gold Exponential will provide an appropriate refund or replacement when:
Gold Exponential may, at its option and with the customer’s agreement, replace the product instead of issuing a refund.
Customers must notify Gold Exponential of an authenticity, purity, weight, or material productdescription issue within 30 calendar days after confirmed delivery.
Claims involving visible shipping damage, missing contents, or an incorrect product should be reported within 48 hours after delivery, when reasonably possible, so that Gold Exponential can promptly investigate the shipment and preserve any carrier or insurance claim. Failure to report within 48 hours will not automatically eliminate a valid claim under applicable law.
Email info@goldexponential.com and include:
Please retain all original packaging and shipping materials until the claim is resolved. Do not ship gold back without first receiving written return authorization and insured-return instructions from Gold Exponential.
An approved return must contain the original product and, where applicable, its assay card, certificate, serial-numbered packaging, tamper-evident seal, and accompanying documentation. Gold Exponential will pay reasonable insured-return shipping expenses when the return results from our error, nonconforming merchandise, or shipping damage. Unauthorized or uninsured returns may be refused.
Gold Exponential may inspect and independently test returned merchandise before approving a refund. Testing must be conducted using commercially reasonable procedures.
An approved refund will include the purchase price of the affected product and any applicable original shipping charge. No restocking or market-loss fee will apply when the product is defective, incorrect, materially misdescribed, or damaged before delivery.
Refunds will normally be issued to the original payment method:
Refunds will be initiated within seven business days after approval and completion of any necessary inspection. Financial institutions or blockchain networks may require additional processing time.
If Gold Exponential cannot ship within the delivery period stated when the order was placed— or, if no period was stated, within the time required by applicable law—we will request the customer’s consent to the revised shipping date or cancel the unshipped order and issue a prompt refund.
Customers are responsible for providing an accurate, secure delivery address and being available for any required signature. If a shipment is refused or returned because of an incorrect address or unsuccessful delivery attempts, Gold Exponential may deduct its actual shipping, insurance, and carrier-return expenses from any amount refunded, to the extent permitted by law.
This provision does not apply when refusal is reasonably based on visible package damage or another fault attributable to Gold Exponential or the carrier.
Gold Exponential may delay fulfillment or a refund while reasonably investigating suspected fraud, verifying the purchaser’s identity, or confirming payment ownership. Nothing in this policy limits a customer’s rights under applicable consumer-protection or payment-card laws.
A request to sell gold back to Gold Exponential is a separate transaction and is not a return or refund. Any buyback is subject to inspection, verification, prevailing market prices, and a separate written quotation.
This policy does not exclude or restrict any non-waivable rights available under applicable federal, state, or local law
With Gold Exponential, you can buy real physical gold at 10% or more below market price.
Gold Exponential. A better way to own gold.
